Refund policy

We strive to ensure that your order reaches you safely and on time.

Ready-Made Products

• Returns or replacements are accepted only if the product is received damaged or broken.

• Please contact us within 24 hours of delivery with clear photos of the damaged product and packaging. We will review your request and provide a suitable resolution.

Custom & Personalized Products

• As these products are made specifically for you, they are not eligible for return or exchange unless they arrive damaged or defective.

• To process any damage claim, a complete unboxing video (from opening the sealed package until the product is fully visible) is mandatory. Claims without an unedited unboxing video may not be accepted.

If you have any questions regarding your order, please contact us using the details provided in the "Contact Us" section.